Manage your account and get help
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Your ReplyPilot account holds the configuration and subscription details used with the extension. Signing in to the website and connecting the extension are related steps, but one can work while the other needs attention.
Where to find the main settings
- Account overview: Check Credits Used and find the link to your reply preferences. Use the current account display rather than an old screenshot to judge your remaining allowance.
- Personalization: Edit the identity, background and communication style for the platform you use. Save the settings, then check the Personalization switch in the reply panel.
- Billing: Check your current subscription. An active subscription can show Manage Subscription, which opens the billing portal. If you have no active subscription, the page can show available plans instead.
- Extension connection: Sign in and reconnect the extension in the same browser profile where it is installed.
The personalization guide and billing FAQ explain those tasks in more detail.
If you cannot sign in
Open the sign-in page and use the method associated with your account. For a password account, use the password-reset option if needed. If you requested an email link, check the address you entered and your spam folder before requesting another.
Never send support your password, sign-in link or a browser cookie. If you cannot access the mailbox used for the account, describe that situation to support so the team can tell you what verification is needed. Do not create a second paid account just to work around an access problem.
If the website works but the extension does not
Confirm the website and extension are in the same Chrome profile. Open the extension connection page, follow the result shown there, and return to the social tab. A fresh sign-in does not by itself prove that the account handoff succeeded. Use troubleshooting to separate connection problems from generation problems.
Contact support
Email [email protected]. Include the kind of problem, browser and extension versions, and the steps that stop working. For billing, give the invoice reference if you have one; do not include card details. Crop or redact screenshots so they do not expose private conversations or account credentials.
For account deletion, export or a privacy question, say exactly what you are requesting. The privacy help page explains the information to ask for. Sending a request starts the support process; wait for confirmation of what has been completed.